Return Policy

Please read this Return Policy carefully. It explains how returns, refunds, and exchanges are handled for purchases made from ZPHC via zphc.cm or our authorized channels.

Last Updated: November 11, 2025

1) Scope & Eligibility

This Return Policy applies to purchases made directly from ZPHC through zphc.cm, our official storefronts, or customer service channels. If you purchased from a third-party retailer or marketplace, please follow that seller’s return policy.

2) Key Definitions

Return Window
The number of days you have from the date of delivery (shown on the carrier’s confirmation) to request a return.
RMA (Return Merchandise Authorization)
A unique authorization number and instructions issued by ZPHC that you must obtain before sending any item back.
Original Condition
Unused, uninstalled, unwashed, and undamaged, with all labels, tags, manuals, accessories, and original packaging included.
Restocking Fee
A percentage or fixed amount deducted from your refund when returned items are opened, used, missing parts, or otherwise not in original condition.

3) Return Window & Conditions

  • Standard products: Return requests must be initiated within 30 calendar days from delivery.
  • Sale/clearance items: Return requests must be initiated within 14 days from delivery unless marked “Final Sale.”
  • Proof of purchase: A valid order number or receipt is required.
  • Condition: Items must be in Original Condition (see above). Items returned with signs of wear, use, installation, or alteration may be refused or subject to a restocking fee.

Returns sent without an approved RMA may be refused or significantly delayed.

4) Non-Returnable & Final-Sale Items

For health, safety, regulatory, or operational reasons, certain items cannot be returned. Examples include (this list may not be exhaustive):

  • Perishables, consumables, opened supplements, or items with broken hygiene seals;
  • Personalized, customized, or made-to-order items;
  • Digital goods, downloadable software, or activated licenses/keys;
  • Gift cards, prepaid cards, or store credit;
  • Clearance items explicitly labeled Final Sale;
  • Items damaged through misuse, improper installation, modification, or not following instructions.

5) How to Start a Return (RMA)

  1. Request RMA: Contact us at info@zphc.cm with your order number, the item(s) you wish to return, and the reason.
  2. Receive Instructions: We will send your RMA number and return instructions. Do not ship items before receiving your RMA.
  3. Ship Item(s): Pack items securely (see Packaging) and ship within 7 calendar days of RMA issuance using a trackable service.

6) Packaging, Condition & Missing Parts

To help ensure a fast resolution:

  • Return items in their original packaging with all accessories, manuals, and documentation;
  • Include the RMA number on the outside of the package and inside on a note;
  • Remove or cover old shipping labels and barcodes to avoid routing issues.

Items returned with missing parts, damaged packaging, or signs of use may incur a restocking fee or be refused.

7) Return Shipping & Costs

  • Change-of-mind returns: You are responsible for return shipping costs unless otherwise stated.
  • Defective/incorrect items: If we verify a defect or fulfillment error, we will provide a prepaid label or reimburse reasonable return shipping costs.
  • Risk of loss: You are responsible for the shipment until it is delivered to our return address; we recommend a trackable, insured carrier.

8) Inspection, Approval & Restocking Fees

All returns are subject to inspection. Based on the item’s condition, one of the following outcomes will apply:

Approved — Full Refund
Item is in Original Condition and returned within the Return Window.
Approved — Partial Refund (Restocking)
Item is opened, used, missing components, or packaging is not intact. Typical restocking fee: up to 15% (higher for missing/damaged parts).
Refused
Item is significantly used, damaged, unsanitary, or does not comply with the Return Policy. You may request the item to be shipped back at your expense.

9) Refunds: Method & Timing

  • Method: Refunds are issued to the original payment method (or store credit if the original method cannot be used).
  • Timing: After inspection approval, please allow 5–10 business days for processing by your bank or card issuer.
  • Adjustments: Refunds exclude original shipping fees unless the return is due to our error or as required by law.

Late or missing refunds? First check with your bank or card issuer; processing times vary. If you still need help, contact us at info@zphc.cm.

10) Exchanges & Replacements

If you need the same item in a different size or a replacement for a defective unit, we can process an exchange (subject to stock). In some cases, we may recommend returning the item for a refund and placing a new order to secure inventory.

11) Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or not as described:

  1. Contact us within 7 calendar days of delivery at info@zphc.cm with your order number.
  2. Provide clear photos or video of the packaging and item (including serial numbers, if applicable).
  3. We will review and, if approved, provide a prepaid label and options for replacement, repair, or refund.

12) Order Cancellations & Refusals

  • Before shipment: Contact us promptly to request cancellation. If the order has not entered fulfillment, we will cancel and refund in full.
  • After shipment: Please follow the RMA process. Refusing delivery may result in additional carrier fees deducted from the refund.

13) Disputes & Chargebacks

We work hard to resolve issues quickly. Initiating a chargeback before contacting us may delay resolution. Please email info@zphc.cm so we can assist.

14) International Returns

International customers are responsible for all return shipping costs, customs, duties, and taxes, except where prohibited by local law or if the return is due to our error.

15) Gifts, Bundles & Promotions

  • Gifts: Items marked as gifts at purchase may be refunded to the original purchaser or issued as store credit to the recipient (at our discretion).
  • Bundles: To return a bundle, all items in the bundle must be returned unless otherwise stated. Partial bundle returns may reduce eligibility for promotional pricing.
  • BOGO/Promotions: Promotional items or freebies must be included with the return; otherwise, their value may be deducted from the refund.

16) Subscriptions & Digital Goods

Subscription renewals and digital downloads are generally non-refundable once delivered or activated, except where required by law or where we explicitly state otherwise.

17) Manufacturer Warranty vs. Returns

Some products may include a manufacturer warranty. Warranty service, where applicable, is provided by the manufacturer per its terms and may differ from our Return Policy. We are happy to help connect you with the manufacturer’s support team.

19) Contact & Support

Email
info@zphc.cm
Mailing Address
• Contact
Website
https://zphc.cm